IT Support Officer

About the organization

CHDR is an independent institute specializing in innovative, early-stage clinical drug research ( CHDR conducts clinical research on new and existing drugs for pharmaceutical companies, but also initiates its own research. By combining cutting edge methods and technologies, state-of-the-art facilities, and talented researchers, we help maximize our clients’ success. We are located in Leiden, the Netherlands, and collaborate closely with Leiden University and the clinical departments of the Leiden University Medical Center.

CHDR stands for scientific quality, innovation and collaboration. Employees and test subjects feel at home at CHDR. We deliver top quality in clinical research and are constantly innovating. CHDR employs more than 350 people, conducting 60 studies per year on average. By close collaboration with your colleagues, you will complement each other's specialisms such that our customers receive the right service and you and CHDR develop further.?

Key tasks and responsibilities

As IT Support Officer you are the technical hero that takes care of the incident resolution, monitoring and technical maintenance of our IT infrastructure. You are driven, dependable and you love to learn. This is a job with lots of variation and challenges, ideal if you want to make a next step in your career. The work you do is very important, because the IT network and systems are a vital part of the core business of CHDR. As CHDR is working 24x7, the IT team also provides support outside office hours through an on-call service.

Our fast-growing dynamic organization is looking for an IT Support Officer that:

  • Understands which information systems are supporting the core business and ensures these critical systems have an uptime of 99,9999%, in close cooperation with the rest of the CHDR IT team and external suppliers;
  • Maintains and replaces the hard- and software of equipment and systems that are used within CHDR. This includes systems that are used to do measurements on trial subjects.
  • Handles service requests and incidents and solves problems regarding the IT systems that are used within CHDR;
  • Is able to clarify, align and transfer complex problems within a team. This includes documenting your work.

Job requirements

  • MBO degree ICT;
  • Service minded mentality; 
  • Experience with Microsoft Windows 7 to 11;
  • Experience with O365, Azure would be a plus (but is not a requirement);
  • Experience with maintenance and problem solving in IT systems;
  • Ability to handle multiple issues simultaneously;
  • Experience with ITIL; 
  • Planning and organizing skills for own work;
  • Ability and willingness to learn;
  • Excellent command of English languages.

Key competencies

  • Able to work independently;
  • Team player;
  • Accurate;
  • Dedicated;
  • Quality awareness;
  • Stress resistant;
  • Pragmatic, getting things done attitude.

How to apply?

Send your application in Dutch or English with CV with using the 'Solliciteren' button (Apply button) . For more information about this job you can contact Ahmed al Thahabi ( .